Accelerating Market Expansion and POS Modernization with SkillNet’s Commerce DevOps Accelerator

Overview

A rapidly expanding discount retailer partnered with SkillNet to modernize its Oracle Retail Xstore POS systems while accelerating market expansion. Using the Commerce DevOps Accelerator, SkillNet enabled faster rollouts, protected sales during upgrades, and established a scalable delivery framework—allowing the retailer to capture growth opportunities sooner and with greater operational efficiency.

About the Client 

The client is a rapidly expanding discount retailer operating thousands of large-format stores across multiple countries, serving millions of customers every month.

Business Objectives 

As part of a broader global transformation, the retailer launched a strategic initiative to modernize its in-store technology landscape. The focus was on upgrading its Oracle Retail Xstore POS systems and enabling faster expansion into new markets, while maintaining business continuity and operational consistency across regions. 

To support this vision, the retailer set out to: 

• Modernize current POS systems in existing markets without revenue loss by executing upgrades with minimal operational disruption and maintaining consistent in-store service quality.
• Improve cross-region collaboration by streamlining coordination between geographically distributed development, operations, and business teams and reduce delays and increase alignment.
• Build a scalable, repeatable rollout model that could support future store openings, technology enhancements, and long-term application management at lower operational risk.
• Accelerate entry into new markets by deploying Oracle Retail Xstore across multiple geographies with the speed and stability needed to capture revenue opportunities quickly

Operating at this level of complexity required a structured and agile approach to delivery, capable of supporting both velocity and control at enterprise scale. To meet these needs, the retailer partnered with SkillNet to design and implement a solution that balanced speed, structure, and scalability. 

SkillNet Solution 

To support the retailer’s Oracle Xstore POS upgrade across multiple markets, SkillNet deployed its Commerce DevOps Accelerator, a purpose-built framework designed to automate delivery pipelines, streamline global coordination, and ensure consistent execution at scale. The solution included: 

• DevOps Enablement: Set up an Azure DevOps environment to manage Xstore code, implement automated builds, testing, and deployment processes, improving release quality and reducing manual overhead. 
• Automation at Scale: Delivered automated code management and lab-based testing to support rollouts across 17 countries, each with multiple register formats. 
• Retail-Aligned Delivery Model: Worked directly with country business teams and project managers to define rollout strategies, streamline delivery, and establish best practices for ongoing maintenance and support. 

By combining automation with region-specific coordination, SkillNet helped the retailer accelerate deployment timelines while laying the foundation for long-term store technology transformation. 

Business Benefits

By leveraging SkillNet’s Commerce DevOps Accelerator and deep Oracle Retail Xstore expertise, the retailer transformed its store technology deployment model by achieving the following outcomes which accelerated growth and improved operational efficiency:

• Accelerated time-to-value in a key market – The Xstore upgrade in the largest operating market was completed three months ahead of schedule, enabling earlier access to enhanced POS functionality and faster realization of business benefits.
• Parallel market expansion – SkillNet’s delivery model supported the rollout of Xstore in multiple new markets while upgrades were still in progress elsewhere thereby compressing program timelines and capturing revenue opportunities sooner.
• Consistent, efficient rollouts at scale – Automation of testing, deployments, and code management through Azure DevOps streamlined delivery across multiple development teams, reducing manual effort, improving release quality, and creating a repeatable, scalable framework for future store openings and technology enhancements.