Overview
A rapidly expanding discount retailer partnered with SkillNet to modernize its POS systems while accelerating market expansion. Using the Commerce DevOps Accelerator, SkillNet enabled faster rollouts, protected sales during upgrades, and established a scalable delivery framework allowing the retailer to capture growth opportunities sooner and with greater operational efficiency.
About the Client
The client is a rapidly expanding discount retailer operating thousands of large-format stores across multiple countries, serving millions of customers every month.
Business Objectives
As part of a broader global transformation, the retailer launched a strategic initiative to modernize its in-store technology landscape. The focus was on upgrading its POS systems and enabling faster expansion into new markets, while maintaining business continuity and operational consistency across regions.
To support its transformation goals, the retailer aimed to:
- Modernize POS systems in existing markets with minimal disruption
- Improve coordination across distributed development and business teams
- Establish a scalable rollout model for future store openings and enhancements
- Accelerate the deployment of POS across multiple geographies
Operating at this level of complexity required a structured and agile approach to delivery, capable of supporting both velocity and control at enterprise scale. To meet these needs, the retailer partnered with SkillNet to design and implement a solution that balanced speed, structure, and scalability.
SkillNet Solution
To support the retailer’s POS upgrade across multiple markets, SkillNet deployed its Commerce DevOps Accelerator, a purpose-built framework designed to automate delivery pipelines, streamline global coordination, and ensure consistent execution at scale. The solution included:
- DevOps Enablement: Set up an Azure DevOps environment to manage POS code, implement automated builds, testing, and deployment processes, improving release quality and reducing manual overhead.
- Automation at Scale: Delivered automated code management and lab-based testing to support rollouts across 17 countries, each with multiple register formats.
- Retail-Aligned Delivery Model: Worked directly with country business teams and project managers to define rollout strategies, streamline delivery, and establish best practices for ongoing maintenance and support.
By combining automation with region-specific coordination, SkillNet helped the retailer accelerate deployment timelines while laying the foundation for long-term store technology transformation.
Business Benefits
By leveraging SkillNet’s Commerce DevOps Accelerator along with deep POS implementation and modernization expertise, the retailer transformed its store technology rollouts. This delivered faster upgrades, enabled parallel market expansion, and ensured consistent scale. This resulted in accelerated growth and greater operational efficiency.
- Accelerated time-to-value in a key market – The POS upgrade in the largest operating market was completed three months ahead of schedule, enabling earlier access to enhanced POS functionality and faster realization of business benefits.
- Parallel market expansion – SkillNet’s delivery model supported the rollout of POS in multiple new markets while upgrades were still in progress elsewhere, thereby compressing program timelines and capturing revenue opportunities sooner.
- Consistent, efficient rollouts at scale – Automation of testing, deployments, and code management through Azure DevOps streamlined delivery across multiple development teams, reducing manual effort, improving release quality, and creating a repeatable, scalable framework for future store openings and technology enhancements.
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