AI-Driven, Seamless In-Store Experience: Your Competitive Edge
Today’s retailers must meet higher customer expectations across all channels, especially in-store, while managing complex operations. AI-powered solutions can bridge these gaps, enabling immediate, personalized interactions that keep shoppers coming back. According to research, forward-looking retailers leveraging AI see an increase in revenue and a boost in store associate efficiency. SkillNet’s Gen AI Store Assistant positions you to capitalize on these trends by automating routine tasks, surfacing real-time insights, and empowering your frontline teams.
SkillNet’s Gen AI Store Assistant: A Solution Born from Deep Retail Expertise
Our Store Assistant isn’t just another AI tool – it’s the product of longstanding retail domain expertise, hands-on technical experience, and a vendor-neutral approach to technology selection. SkillNet has built an AI framework that’s inherently attuned to retail store challenges:
- Tailored for Retail Complexity
- Integration with Retail Technology Ecosystem: We’ve tackled countless retail IT projects, ensuring the assistant aligns with your transactional and inventory systems right out of the box.
- Retail Technical Support Expertise: Drawing on our real-life support experiences, the Store Assistant has knowledge of the challenges store employees face and automates common tasks in-store service for seamless in-store service.
- Technology and Vendor Agnostic: Built on AI standards and frameworks, the Store Assistant evolves with your growing business – no vendor lock-in.
- Thought Leadership and Agile Innovation with Expert Resources
- Global AI Talent: SkillNet engineers are proficient in commercial LLM technologies and Gen AI frameworks, specializing in agentic development and integrations throughout the retail technology ecosystem.
- Collaborative Development: We partner with your business and IT teams to co-create a customized AI Solution, precisely aligned with your goals, processes, and workflows, ensuring a seamless fit and maximum value.
The Assistant in Action
- Intelligent Question Answering – Leverage a Gen AI + RAG (Retrieval-Augmented Generation) framework to quickly access and retrieve information from documents and disparate data sources across the enterprise. Employees can ask questions in natural language, and the Store Assistant provides context-aware responses. The system understands generative prompts and adapts responses to the context of previous interactions.
- Multilingual Support – Support for multiple languages enables employees to ask questions in their preferred language. The Store Assistant interprets multilingual queries and delivers the responses back. For example, users can ask questions in Spanish and receive responses in Spanish.
- Automated Task Execution – The Store Assistant can automate a range of critical tasks like:
- Password Reset / Account Lock
- Register Operations
- Create / Manage Support Tickets
- Generate Daily Reports / Highlights
- Voice and Text Enabled Interface – Employees can interact via voice or text. Voice commands are transcribed into text and processed through the RAG framework to provide accurate, real-time responses.
- Configurable Menus and Submenus – Menus and submenus can be customized and rearranged to fit your specific operational needs. Role-based access ensures each user sees only the relevant menu options for their responsibilities.
- Extendable – The Store Assistant can be expanded to address additional knowledge base areas – such as HR or Finance policies – and offer more extensive technical and operational support to employees. It can also integrate with existing services or add new services to automate new tasks as needed.
Tangible Benefits for Retailers
- Revenue & Basket Size Growth: With real-time data at associates’ fingertips, you can see a significant lift in sales.
- Cost Savings & Efficiency: Automating common support tasks can reduce operational overheads, letting IT teams focus on strategic projects.
- Higher Customer Satisfaction & Loyalty: Tailored offers and instant problem resolution keep shoppers engaged, boosting retention and word-of-mouth.
- Empowered Frontline Teams: Data fosters a consultative selling approach, improving morale and productivity.
Ready to Transform Your In-Store Experience with AI?
Contact us for a personalized demo. Discover how SkillNet’s Gen AI Store Assistant can help you deliver seamless, AI-enhanced interactions that delight customers, optimize operations, and drive sustained growth.
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SkillNet Solutions, Makers of Modern Commerce, provides digital transformation consulting and technology services to companies that are looking to modernize their omnichannel touchpoints to better engage and transact with their customers.