{"id":2431,"date":"2022-04-27T10:32:00","date_gmt":"2022-04-27T10:32:00","guid":{"rendered":"https:\/\/dev.skillnetinc.com\/?post_type=news&#038;p=2431"},"modified":"2023-06-08T04:45:12","modified_gmt":"2023-06-08T04:45:12","slug":"skillnet-enables-seamless-omnichannel-experiences-across-pharmacies","status":"publish","type":"news","link":"https:\/\/dev.skillnetinc.com\/pt\/resources\/news\/skillnet-enables-seamless-omnichannel-experiences-across-pharmacies\/","title":{"rendered":"SkillNet to enable seamless omnichannel experiences across pharmacies"},"content":{"rendered":"<p><em><em>Innovative microservices-based solution will enable unified pharmacy experiences for members &nbsp;<\/em><\/em><\/p>\n\n\n\n<p>A leading healthcare giant has selected SkillNet Solutions to provide seamless omnichannel experiences across pharmacies for its 12 million members. SkillNet, a global leader in retail digital transformation will also support the healthcare leader\u2019s efforts to reduce operating costs.<\/p>\n\n\n\n<p>The client was looking for a modern, unique&nbsp;enterprise grade solution, which would support 50+ million transactions across 12 million members. Team SkillNet proposed a&nbsp;<a href=\"\/pt\/partners\/aws-services\/\">microservices<\/a>-based solution. It would not only drive omnichannel retail capabilities but also be the foundation for new member\/customer journeys.<\/p>\n\n\n\n<p>The solution addresses and manages seamless omnichannel experience. SkillNet\u2019s deep understanding of the client\u2019s existing systems, combined with the fully integrated accelerator,&nbsp;<a href=\"\/pt\/services\/store-solutions\/modern-commerce-engine\/storehub\/\">StoreHub UTP<\/a>, will ensure best-in-class omnichannel retail experiences across all member touchpoints.<\/p>\n\n\n\n<p>The initial program focused only on pharmacies. But the final solution includes other operational channels such as gift shops and hospital check-in. The unified enterprise solution addresses the client\u2019s current operational channels and future needs. It is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise grade<\/strong>\u00a0to handle the scale of 12+ million members, 50 million transactions<\/li>\n\n\n\n<li><strong>Modern&nbsp;<\/strong>and built with cloud-ready, mobile-capable and API oriented technology<\/li>\n\n\n\n<li><strong>Agile and adaptable&nbsp;<\/strong>to needs of Pharmacy and other lines of businesses. It supports existing and future customer journeys. (Staff-assisted and self-service channels \u2013 in person, call center, IVR, internet, mobile, kiosk)<\/li>\n\n\n\n<li><strong>Unified experience<\/strong>&nbsp;for members, while allowing them the flexibility of multiple payment methods<\/li>\n\n\n\n<li><strong>Eliminates risk&nbsp;<\/strong>in migrating from existing solution<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/dev.skillnetinc.com\/pt\/services\/digital-commerce-solutions\/#ecommerce-platform-implementation\">Automa\u00e7\u00e3o de DevOps<\/a><\/strong><\/li>\n\n\n\n<li><strong>Seamless integration&nbsp;<\/strong>with existing systems and reuse of existing integrations with<strong>&nbsp;StoreHub platform<\/strong><\/li>\n\n\n\n<li><strong>RetMon reduces operating cost<\/strong>&nbsp;to&nbsp;monitor, analyze, maintain&nbsp;and upgrade.<\/li>\n<\/ul>\n\n\n\n<p>At the end of the digital transformation program, the pharmacies would not only have a modernized POS solution, but also be able to provide information to associates to support members in a more efficient and effective manner.<br>The omnichannel retail experience would ensure that patients\/members can order medicines (including prescription refills) online or through call centers and pick up in stores (<a href=\"https:\/\/www.omnisend.com\/blog\/buy-online-pick-up-in-store\/\" target=\"_blank\" rel=\"noreferrer noopener\">BOPIS<\/a>) or have it shipped to their home.<\/p>","protected":false},"excerpt":{"rendered":"<p>Innovative microservices-based solution will enable unified pharmacy experiences for members [&hellip;]<\/p>\n","protected":false},"featured_media":6126,"template":"","categories":[],"class_list":["post-2431","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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