Best Practices in Customer Empowerment

In this on-dmeand video, discover how leading organizations like Nova Chemicals have built successful customer empowerment hubs to drive digital transformation. We explore how these hubs support new online business models, simplify access to resources, and deliver personalized experiences powered by advanced analytics.

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Explore Labcorp’s Transformative Digital Journey

Learn how Labcorp, a global leader in health sciences, partnered with Spryker and SkillNet to enhance operational efficiency through innovative digital solutions. Watch the video!

• Accelerated Ordering: Labcorp streamlined its ordering process by implementing a customized service catalog and automating order syncing with Salesforce and Oracle. This reduced time-to-results and improved turnaround time significantly.

• Tailored Solutions: Labcorp introduced a unique multi-tier pricing system based on test articles and species, delivering accurate and transparent pricing to meet complex research requirements.

• Streamlined Onboarding: Personalized client onboarding workflows and a user-friendly interface facilitated faster project initiation, enhancing the overall client experience.

• Automated Billing and Reporting: By automating billing report generation and secure file transfers to SFTP, Labcorp reduced manual effort and improved financial process efficiency.

• Centralized User Management: Leveraging SSO integration with its storefront and merchant portal, Labcorp enhanced security and simplified access for both clients and internal teams.

Additional Resources

• SkillNet’s No-Obligation CX Assessment: Enhance your digital customer experience with a complimentary assessment of your commerce website, designed to uncover opportunities for improvement. Register now for your assessment!
• Spryker has been recognized as a Leader in the 2024 Gartner® Magic Quadrant for Digital Commerce and positioned furthest on the Completeness of Vision axis. Click here to download the report.

SkillNet has helped many businesses optimize their SAP CC instances to deliver exceptional results and help them overcome their unique challenges :

• Oil & Gas Client: reduced order processing times and costs  
• Tire Retailer: improved CX and conversion  
• Skincare Brand: developed a customized promotion engine that helped grow revenue

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SkillNet’s SAP Commerce Cloud offerings include:

• Implement a future-proof eCommerce solution: Our proven methodology ensures a smooth transition, from initial planning to launch and beyond.
• Migrate seamlessly to the cloud: Leverage the scalability and efficiency of cloud technology with our expert migration services.
• Integrate with ease: Connect your eCommerce platform with existing systems like CRM, ERP, and PIM for a unified business environment.
• Unlock the power of omnichannel commerce: Deliver a seamless customer experience across all channels – web, mobile, social, and more.
• Benefit from continuous support: Get the ongoing assistance you need to optimize your platform, ensure peak performance, and maintain security.

SAP Commerce Cloud offers unparalleled omnichannel capabilities, scalability, and agility.

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SkillNet advisory services include:

• Application Portfolio Analysis
• Enterprise Application Roadmap
• Cloud Strategy
• Technology Selection
• ROI Analysis
• Organization Change Management
• Program Management

Check out how SkillNet transformed digital commerce customer journey’s for a retailer, impacting $1B annual revenue.

Find out more about SkillNet’s SFCC services.

With rapidly mushrooming channels, omnichannel adoption is critical. At the same time, “being where the customer is”, can significant improve revenues as well as customer experience. However, omnichannel digital footprints require a thoughtful strategy and execution. To enable omnichannel solutions organizations – retailers and B2B enterprises – may need combination of enterprise-owned, third-party solutions or state of the art custom solutions that are MACH (Microservices, API, Cloud and Headless) complaint.

Our omnichannel enablement services — for retailers as well as B2B enterprises alike — enhance value for our clients and their customers.