Merchandising Operations Management

Oracle Retail Merchandising Solutions

The Oracle Retail Merchandising System is used by retailers for core merchandising support. SkillNet’s dedicated Merchandising practice provides solutions to simplify implementation and reduce the ongoing cost of support for the Oracle Retail Merchandising System. We have also worked extensively with leading retailers to provide Oracle Retail Merchandising Cloud services, ensuring seamless integration with Oracle Retail Merchandising System for both on-premise and cloud environments.

Oracle Retail Merchandising Cloud Services

SkillNet’s Merchandising Cloud Implementation Package enables retailers to efficiently and cost-effectively implement Oracle Retail Merchandising Cloud Services by leveraging our IP-based accelerators. This solution is customized to meet each retailer’s unique needs, utilizing pre-built and pre-packaged deliverables to speed up the project timeline while minimizing risk.

For retailers looking to migrate to the cloud, SkillNet’s Cloud Migration Framework provides a standardized approach, equipped with pre-built tools to quickly identify potential areas of friction. This ensures a smooth transition, proactively addressing challenges to maintain operational continuity with the Oracle Retail Merchandising System.

Recognizing that the Oracle Retail Merchandising System is central to a retailer’s IT ecosystem, we adopt a holistic approach to implementation. Our team ensures that, in addition to the core merchandising solution, any related satellite applications, extensions, integrations, data, and reports are also seamlessly deployed in the cloud, delivering a comprehensive solution that fully leverages the Oracle Retail Merchandising System.

Applications

Core merchandising applications are replaced by Oracle Merchandising Cloud Services

Data
- Data migrated to Oracle Merchandising SaaS
- Data usage for other applications is assessed and included in the implementation plan
Extensions
- Any extensions are reviewed to align with Oracle Retail Merchandising Systems’ standard functionality
Satellite
- Satellite applications are assessed and re-engineered for the cloud (if required)
Integração
- Integration as a Service can be provided by SkillNet
Reporting
- Existing reports are reviewed to determine the appropriate migration strategy for the cloud

Oracle Retail Merchandising System – On-Prem Solutions

SkillNet’s Ferramental para o Novo Varejo provides all the required templates, configurations, and processes for the successful delivery of Oracle Omnichannel applications and the Merchandising Suite. By leveraging the power of the Oracle Retail Merchandising System on-premise, retailers can streamline their operations and take advantage of SkillNet’s extensive expertise.

SkillNet uses the applicable tools to speed up delivery and improve ongoing support for the Oracle Retail Merchandising System. These include:

Customer Journey Catalog

Contact SkillNet today to learn how our dedicated team can help you maximize the potential of the Oracle Retail Merchandising System, whether you’re running on-premise or transitioning to the cloud.

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Soluções Globais de Suporte e Manutenção

Our dedicated support organization is composed of Oracle Retail specialists from Level 1 Helpdesk to our engineering team. Furthermore, our engineering and support teams work closely together to enable continuous development and continuous improvement with all of our customers.

Leveraging Active Monitoring tools, Machine learning, chat bots and analytics, SkillNet’s global support team provides retailers with support 24-7.

Level 1:

Also termed as help desk support: It is the first line of support for store associates. Support activities include logging the call, using a knowledgebase to resolve incidents and first-level triaging of incidents that cannot be resolved.

Level 2:

Responsible for an initial prognosis of the issue to determine which technical team is best suited to further investigate or resolve the issue. This could lead to the ticket being redirected to a SkillNet development team, to Oracle, or to the client if the issue. If the issue is a business process or usage issue, SkillNet will advise the steps to perform to correct these issues.

Level 3:

Identified incidents that need response from the SkillNet in the form of clarification, configuration change or code change.

For code fixes, SkillNet will design, develop and system test the fix and promote it to the integration test environment. If issues are deemed to be Oracle application or infrastructure issues, SkillNet will raise SR with Oracle to get these resolved and take any corrective actions as advised by Oracle support.

Oracle Retail Merchandising Expertise

Next Gen Cloud Services

Retail Merchandising Foundation Cloud Service (RMFCS)
Retail Pricing Cloud Service (RPCS)
Retail Invoice Matching Cloud Service
Retail Allocation Cloud Service
Retail Integration Cloud Service (RICS)
Retail Supplier Evaluation Cloud Service

On-Premise Solutions

Oracle Retail Merchandising System (RMS)
Retail Price Management (RPM)
Retail Sales Audit (ReSA)
Retail Invoice Matching (ReIM)
Retail Trade Management (RTM)
Retail Integration Bus (RIB)
Allocation

Blog

Technology solutions to overcome merchandise planning challenges

Merchandise planning is a critical process in retail, ensuring that the right products are available at the right time to meet customer demand and maximize profitability. In this blog, we explore the key components of merchandise planning, the process of selecting the right merchandising planning solution, and the importance of partnering with an experienced implementation provider to ensure seamless execution and success.

estudo de caso

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Digital transformation at SINSA enhances in-store experiences

SkillNet partners with SINSA in the digital transformation of core retail systems (including POS, Merchandising & Store Inventory) to improve customer satisfaction and increase efficiencies in operations.

SkillNet ’s consulting expertise helped define and design new processes across the organization. One of the key areas of transformation was in the redesign of pre-sale and post-sale processes for customer engagements.

Press release

Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory and In-store Tech

SkillNet and Oracle help Latin American retailer, Komax, scale with rapid growth and improve in-store shopping experiences for customers.

Combining its integration and monitoring retail solutions with Oracle technologies, Oracle PartnerNetwork (OPN) member SkillNet strategically led the cross-border implementation and replacement of the retired system across all Komax locations , which included the Oracle Retail Merchandising System as a key component.

Video

Watch the video – Enabling consistent and great shopping experiences through digital transformation by Pablo Gaete, Komax at Oracle Cross Talk 2022.

The suite of services deployed in all Komax brick-and-mortar stores across Chile and Peru included Oracle Retail Xstore Point-of-Service (POS), Oracle Retail Xstore Office, Oracle Retail Customer Engagement, and Oracle Retail Order Broker. In the back office, the retailer deployed Oracle Retail Merchandising System, Retail Price Management, Retail Sales Audit, Retail Invoice Matching, and Retail Trade Management to build a foundation for complex operations and inventory management.

FAQ’s

RMS, or Retail Merchandising System, is Oracle’s specialized software solution that handles key merchandising operations. This includes everything from managing inventory and product information to procurement, vendor relations, and financial tracking, providing retailers with a robust platform to streamline their core processes.

Oracle Retail Merchandising is a suite of software tools designed to help retailers efficiently manage product assortments, inventory levels, pricing strategies, and supplier relationships. These solutions ensure products are available when and where customers need them, thereby maximizing profitability.

Oracle RMS stands for Oracle Retail Merchandising System. It is a comprehensive platform that assists retailers in managing core merchandising activities, including product management, inventory replenishment, purchasing, vendor management, and financial tracking

A merchandising solution is a software platform that assists retailers in planning and executing their merchandising strategies. It helps optimize product assortment, streamline inventory management, set competitive pricing, and manage vendor relationships, contributing to overall business success.

In retail, RMS stands for Retail Management System, an integrated software platform designed to streamline various retail operations, including inventory management, sales processing, customer relationship management (CRM), and employee scheduling. By consolidating these functions, an RMS enhances operational efficiency, supports informed decision-making, and improves the overall customer experience.

Additionally, Oracle Retail Merchandising System is a specialized solution that assists retailers in managing merchandising activities such as product management, inventory replenishment, purchasing, vendor management, and financial tracking. This system enables effective product and pricing strategies, contributing to overall business success.

In merchandising, RMS stands for Retail Merchandising System. This system is crucial for managing the product lifecycle, optimizing inventory levels, and maintaining effective supplier relationships. By leveraging RMS, retailers can make data-driven decisions to enhance their merchandising strategies, ensuring products are available when and where customers need them, thereby maximizing profitability

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SkillNet Solutions, Makers of Modern Commerce, provides digital transformation consulting and technology services to companies that are looking to modernize their omnichannel touchpoints to better engage and transact with their customers.