Rich customer centric experiences in stores
The recent changes in customer behavior has resulted in major shifts in customer engagement within stores. An optimal POS implementation introduces new features quickly and improves operational efficiency without increasing complexity and running costs. SkillNet provides the following services to modernize and implement optimal POS solutions.
Improving customer experience – Transforming POS systems
A modern Point-of-Sale (POS) solution is critical to deliver the enhanced digital experience customers expect in stores. A POS implementation should be able to introduce new features quickly and improve operational efficiency without increasing complexity and running costs. Retailers have many options to improve their existing POS systems. From an upgrade or replacement of the existing POS application to re-engineering and transformation of existing implementation.
SkillNet helps retailers transform their POS systems globally across all of these options. Our teams of expert consultants provide services from solution and customer journey design to implementation and managed support at scale. Based on our experience working with POS, SkillNet has also developed a set of IP-based tools – Modern Commerce Engine. These tools help retailers measure and optimize their POS solutions.
Click here to learn more about SkillNet’s expertise on Oracle Retail portfolio of applications
Standards for a successful modernization – POS Systems Assessment
For a successful modernization program, retailers have to identify tactical and strategic ways to improve existing POS systems. We measure existing POS implementations against the following standards of successful modern commerce leaders.
Availability of Customer Journeys
- Discover available journeys versus a catalog of best practice journeys
- Friction points analysis (includes main omnichannel ordering flows) to identify interactions that can be digitally improved
Product fit
- Compare the main POS application features vs the existing implementation of POS.
- Identify existing customizations, gaps, simplification opportunities and alignment to the vendor roadmap
Mobility
Mobile capability and setup in stores to serve staff and
customer mobile devices
Cloud enablement
Leverage cloud technologies in the POS solution and the
ongoing maintenance of services in stores
Integration
Review existing integrations for API-led design, service composition, enterprise data management and performance
DevOps Automation
Available automation across development and operations
Performance Insights
Existing monitoring and observability metrics
POS Integration services
Integration complexity is usually the biggest time-to-market constraint. SkillNet’s StoreHub provides data mappings and ready-to-deploy microservices for most retail systems integration programs. At the project start, depending on requirements, we can provide reference designs, or go all the way to a complete microservice platform.
Explore how SkillNet helped to make “click and collect” possible at more than 4200+ stores worldwide for a beauty and cosmetics retailer.
POS Payment Systems (PCI compliance)
SkillNet creates successful payment engineering solutions (PCI compliant) that help extend POS payment system integrations from major payment providers to merchants, when items or services are sold. Working on behalf of the merchant or payment providers such as Verifone Point, Tender Retail, Ayden and AliPay, we enable omnichannel transactions.
Watch the on-demand webinar – Payments Flexibility without Complexity
In-store mobile applications
Introducing newer ways for customers to interact with in-store employees – be it using a traditional solution, or a hand-held, a tablet or a portable solution means
extending existing systems, and integrating them with new solutions. SkillNet’s multidisciplinary teams help you orchestrate these applications to serve the following functions
- Clienteling
- Curbside Pick up
- Self Service – Scan, Pay and Go
- Appointment Scheduling
- Queue Management
- Order fulfillment BOPIS (Buy Online, Pick Up in Store)
Read how SkillNet enabled a leading apparel retailer to achieve 5X growth in 3 years using microservices
Agile delivery using DevOps
Transform the way you manage change and support your POS without swapping the product. With our retail systems DevOps enablement solution, you can start getting immediate benefits:
- Iterate and implement new features early even as you incrementally transform your technology stack
- Reduction of time and effort in releasing new changes to stores no matter the number of changes.
Learn how SkillNet created new customer journeys for a Jewelry Retailer to ensure customer safety during COVID-19
Test Automation
Since Store systems are often integrated with other complex applications and software systems, SkillNet offers customized test solutions. Our QA team has expertise in testing store systems, which are tightly integrated with multiple systems including inventory, warehouse, Merchandising, Pricing, Order Management, Mobile POS, payment gateways, and many other applications. Our QA team will also thoroughly test POS systems to check that the Point of Sales software is ready for market. In addition to executing POS test cases manually, SkillNet engineers can carry out automation testing as well. Testing is done in our testing labs or client labs, where tests are executed in a real world-like test environment.
Read how SkillNet helped a premium eyewear maker doubles the speed of change deployment
Customer journey mapping
We model existing and new in-store customer journeys to identify points of friction. This helps define metrics and create and execute your IT strategy.
Learn how SkillNet enabled seamless omnichannel experiences that resulted in 2X sales for a mid-western retailer
Retail Monitoring
Using its expertise in working with leading retailers, SkillNet has created RetMon. Based on open-source tools RetMon helps with monitoring and observability of store systems.
Read the Blog – The Need for Consolidated Monitoring of Retail IT Landscapes
POS Modernization Roadmap
Free assessment
SkillNet is offering a free 2-day assessment of your current retail POS systems. The assessment includes guided workshops, review of your incident management and architecture documentation and benchmark demos of the Modern Commerce Engine.
On completion of the assessment, SkillNet will provide a report on the status of your current retail POS modernization journey. It will highlight areas which have opportunity for immediate improvement, include practical recommendations and potential next steps to maximize the value of current investments. Finally, the report will help you establish a roadmap for the modernization of the store systems in alignment with your business objectives.
Case Study
In-store & mobile digital experiences support 20% YoY growth
SkillNet supports an athletic apparel retailer‘s ambitious plans for growth through digital acceleration by enabling localization of store systems in 21 countries across Asia, Europe and North Americas.
Client Testimonials
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Gary Konitzer
IT Director, Fleet Farm
We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. The new mobile app helps us directly connect with customers and provide better services. We are already seeing the impact of the increased engagement.
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CEO
A Global Retailer
We needed an experienced global partner with proven international technical expertise to implement and integrate our new store and e-commerce technologies. SkillNet’s experience as a leader in international Xstore implementations and omnichannel transformations made them a winning choice as the implementation partner for the national expansion of our enterprise.
Get In Touch With Us
SkillNet Solutions, Makers of Modern Commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.