Luxottica improves technology deployment by reducing testing cycles from 48 hours to less than 2 hours

SkillNet enables Luxottica to speed up technology deployment cycles through automation and the adoption of DevOps processes.

With a strong portfolio of retail brands and 9200 stores, Luxottica is well positioned to serve every segment of the North American market with a variety of differentiated products & services, including the latest designer and high-performance frames, innovative lens options, advanced eye care, everyday value and high-quality vision care health benefits.

Luxottica aims at expanding its market through stronger retail distribution while consolidating its wholesale network and further growing its presence in e-commerce, department stores and travel retail.

As a brand leader, Luxottica has been taking initiatives to build agility in its online and offline technology and operations to continuously deliver improved customer experiences. As part of this initiative, Luxottica partnered with SkillNet to increase the speed of change in technology that is currently deployed in North America stores.

Retail applications like Point of Sale are traditionally viewed as less agile than their online counterparts, for good reasons. These applications are often complicated with dozens of intricate touch points with in-store hardware and software systems. They must work flawlessly for thousands of store employees over millions of purchase transactions. Glitches in Point of Sale can disrupt customer experience and hurt brand image. Therefore, retailers extensively test these systems before deploying to stores, and are wary of introducing frequent changes.  This poses a big challenge when shopping experiences are constantly evolving under the effect of demographic shifts and technology advances. This year COVID-19 has pushed the envelope further.

Luxottica’s technology team together with SkillNet is overcoming this challenge by applying agile DevOps techniques. First step was automation of the testing process involved in Point of Sale deployment. For this, SkillNet leveraged its expertise in developing test automation for Oracle XStore POS using xUnit, an opensource toolkit. This automation has reduced the testing cycle time from 48 hours to less than 2 hours, accelerating the deployment of technology changes to drive richer in-store customer experiences.

Next, Luxottica is working with SkillNet in automating the Point of Sale deployment process, which will complete the continuous integration and continuous deployment (CI/CD) pipeline. The success of this program has encouraged Luxottica to look at other systems in their global operations that can now be automated.

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