Digital Engagement & Experience

Digital Engagement & Experience Design

Reshaping Digital Commerce Experiences

SkillNet creates modern, composable, and headless commerce solutions. We go beyond delivering technology – we deliver measurable results. Our tailored digital commerce solutions empower businesses to craft exceptional customer experiences, drive sustainable growth, and achieve operational excellence. By combining innovation, adaptability, and deep domain expertise, we help businesses stay ahead in an ever-evolving digital landscape.

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Digital Commerce Strategy

Marketplace Strategy

Mobile App Strategy

Composable Commerce Strategy

Unified Commerce Strategy

Digital Commerce Strategy

Digital transformation relies on personalized content, friction‑free commerce, and continuously connected customers. SkillNet’s digital commerce solutions are built on these pillars, architecting every stage of your journey for strategic design, seamless integration, and tangible value.

Why Digital Strategy Matters

Increases revenue
Lower operational costs
Improves customer acquisition, retention, satisfaction, and market penetration

Digital Strategy: Key Components

Identify clear, objective, and measurable organizational goals
Educate and enable the team
Define and refine target personas
Align Strategy to technology
Define a sophisticated content strategy

Delivering Results

Identify a trusted partner
Collaborate as a unified team
Work in agile sprints

With 25 years of proven delivery expertise, SkillNet partners with you to craft innovative digital commerce solutions that drive growth and guarantee a successful digital transformation.

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Module 1 – Marketplace Strategy

The commerce landscape is evolving rapidly – marketplaces now set the pace for growth. SkillNet helps you capture that opportunity with end‑to‑end Marketplace Solutions:

Marketplace strategy & consulting: Shape the right business model, engagement approach, and technology roadmap with guidance from our marketplace veterans.

Implementation excellence: Accelerate launch with best‑practice frameworks, flexible delivery speeds, and feature sets tailored to your goals.

Seller onboarding & optimization: Attract, activate, and scale sellers through specialized tools and processes that maximize Gross Merchandise Value (GMV) and profitability.

Explore how we connect new marketplace capabilities to existing eCommerce platforms in SkillNet’s Marketplace Approach.

See success in action: read the Komax Marketplace case study.

Module 2 – Marketplace Strategy

The world of commerce is evolving rapidly, and eCommerce Marketplaces have become a critical driver of growth. These platforms require a thoughtful approach to ensure long-term success. SkillNet offers end-to-end eCommerce Marketplace services, from strategy to implementation to optimization, helping businesses scale with confidence. Our Marketplace solutions include:

Marketplace consulting

Leverage our extensive expertise and proven track record to create a Marketplace strategy tailored to your specific needs.

Solution Architecture
Technical Workshops
Architecture & Design
Integration Architecture

Implementation optimization

Best practice implementations with three variations of speed and feature/functionality set by offerings.

Program Management
Project Management
Testing Services
Shared Services

Seller onboarding & optimization

Once your marketplace is up and running, we help you maximize profits and build a foundation to scalability with our seller onboarding and optimization tools.

Seller Enablement & Content Creation
Seller Support as Shared Services
Seller API Integration
Seller Onboarding Plan

Mobile App Strategy

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Composable Commerce Strategy

Today’s B2B and B2C brands must orchestrate seamless shopping journeys across every touchpoint—from mobile apps, IoT devices and connected cars, in‑store apps, kiosks and POS, to social and conversational commerce, NFC, and other emerging channels. Our composable, headless solutions weave these channels into a unified architecture, delivering scalable, profitable experiences that deepen customer engagement.

Unified Commerce Strategy

Seamless, consistent interactions across every channel are now a must. True omnichannel success means capitalizing on each channel’s strengths while keeping processes streamlined and customer journeys cohesive.

SkillNet delivers:

Customer journey and experience mapping
Comprehensive inventory visibility and management
Advanced analytics to track engagement across channels
Centralized transaction processing
Order management and orchestration

With SkillNet’s Digital Commerce and Headless Commerce solutions, you can craft future‑ready experiences that delight customers everywhere. Connect with us to discover how our expertise helps you exceed expectations and achieve your business goals.

Check out our Kibo Capabilities.

Oracle Merch Merchandising Cloud Migration Framework

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Success Stories

Case Study

SkillNet’s Marketplace Transformation for a Leading US Tire Distributor

Case Study

Empowering B2B CX at Scale: Nova Chemicals’ Digital Transformation Journey

Case Study

Transforming Global Health Sciences: Labcorp’s B2B Digital Evolution with Spryker and SkillNet

FAQ’s

Digital commerce solutions can benefit B2B, B2C, B2B2C, D2C, online2offline and other business models which are focusing on modern commerce. From small businesses to large corporations, digital commerce solutions can help improve customer reach, increase sales, and streamline operations. eCommerce platforms and digital payment systems are particularly useful for businesses that sell physical or digital products online, while subscription-based businesses can benefit from recurring billing and automated payment processing. Service-based businesses can also use digital commerce solutions to facilitate online bookings and payment processing.

Digital commerce solutions can help businesses reach more customers by enabling them to sell products or services online, allowing them to access a wider audience beyond physical location. They also provide features such as search engine optimization (SEO) and social media integration, which help attract more visitors to websites and increase brand visibility.

By adopting a content-based approach, digital commerce sites also enhance customer engagement and facilitate informed purchases. By treating these sites as information hubs, businesses can expand their reach, provide comprehensive details to customers, and ultimately encourage them to visit physical stores for completing their purchases. This approach leads to improved customer satisfaction, minimizes confusion, and empowers customers to make well-informed buying decisions.

Additionally, digital commerce solutions often include tools for email marketing, retargeting, and other types of targeted advertising, which can help reach potential customers who are interested in the products or services offered by businesses.

To choose the right digital commerce solution provider for your business, consider your specific needs, budget, and long-term goals. The SI should have a “you first” philosophy. Their ability to understand your business model and provide the “best fit” scalable solution matters . Their authority on the domain and understanding of various platforms contributes to the success of your project.
The solution provider should also be able to provide solutions to enable secure payment processing, inventory management, and customer management. Ensure that the SI designs a solution that is scalable, customizable, and integrates seamlessly with your existing systems. They should be able to provide the maximum benefits of the products with minimal customization. Additionally, consider if the services provider can provide 24 x 7 support.

Get In Touch With Us

SkillNet Solutions, Makers of Modern Commerce, provides digital transformation consulting and technology services to companies that are looking to modernize their omnichannel touchpoints to better engage and transact with their customers.