Why UI/UX Design Matters for Your Business Growth

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12 mins

In today’s fast-paced, digital age, customers expect not just a high-quality product or service but also a superior user experience. This is where UI/UX design comes into play. 

UI and UX design are two distinct terms that are often used interchangeably. However, UI and UX design are different in terms of meaning and implications on the quality and usability of a digital product or service.

To have a clear picture of “the “why UI/US design matters for your business growth”, let us first understand what UI and UX design are, how they differ in many ways, and why more importantly why they are important for creating engaging and user-friendly digital experience.

UI Design

UI design is about making things look good and easy to use. It involves creating buttons, icons, and other visual elements that make a product or app nice to look at and easy to interact with

Figure: UI design

Some of the main elements of UI design are as under:

  • Layout: It means how things are placed on the screen, like pictures, buttons, and words. It’s important because it affects how people use the app or product.
  • Color: Colors for the UI elements play a very vital role in brand communication, leaving psychological effects on users’ mood, readability and accessibility.
  • Typography: Properties of the text on the screen, such as font, size, and alignment, impact how easy it is to read, understand and consume the information written in text form. It also gives the design its very own style.
  • Icons: Icons are small pictures that represent actions or ideas on the screen. They help users know what different parts of the product or the application do.
  • Images: Images help communicate the context of the information presented on the screen. There are different types of images we use such as photos, illustrations, graphs, etc. Images help users to understand features, content or functions visually.
  • Animation: Everyone likes moving or interactive elements on a web page because it gives a sense of dynamism and engagement. We use several types of animations such  as transitions, visual feedback, loading animations, etc. to make UI lively.
  • HCI: Human-computer interaction is the study of how people use and work with computers or digital devices. HCI and UI go hand in hand to make products that are easy to use, accessible, and make users happy.

UX Design

User Experience, or in short UX design is all about how users feel and experience the digital product or the application. UX design is a method of analyzing and improving the user’s experience including how easy it is to use, whether it helps people achieve users’ goals.

Figure: UX design

Now, let’s see how a good UX design strategy and execution of the same can make your product or service successful.

Having a defined UX design strategy based on user research can make your target audience happier. When you work with a talented team of UI/UX designers, they can help you identify the pain points and solve those. A painless user experience will naturally help reach your business goals for your product or service.

Here are some ways a strong UX design strategy can benefit your business.

User Centered Design

The most important principle of UX design is to put the user/human at the center throughout the design process.

User-Centered Design is a proven process for product design. A process that focuses on the target audience all the time, which helps deliver what the user wants instead of what we want. When we focus on the user’s needs, we ultimately design the offering – it can be a mobile app or an ecommerce website – which is easy to adopt and desirable.

User centered design focuses on few key points all the time, these are

  1. Understanding how will people use the application
  2. What are their expectations and
  3. Involving them in the design process from start to finish

These core components help designers make sure users find the final product easy to use and desirable.

Figure: User centered design

By following user-centered design process UI/UX designers consider several factors such as the user needs, goals, and behaviors in mind when designing the product or an application. 

Keeping the user always in center helps ensure that the product is useful, usable and desirable, which is essential for the success of your product.

The importance of learning users through things like surveys, group discussions, and testing helps them understand who they’re, what they like and dislike. 

Designers use this research data to design a product or application that is tailored to the needs of the target users. Such a research-based design approach can result in increased customer satisfaction, increased customer loyalty, and increased sales.

Improved User Experience

Good user experience is extremely important for any business, regardless of whether it is online or offline business. UX design directly affects the happiness of customers. 

A team of UI/UX designers works to make sure the product or app they create is easy to use, looks nice, and gives users a good feeling. 

One way they do this is by making the navigation simple and easy to understand. That way, users can find what they want and do what they need to do. This makes customers happier and more likely to keep using the product. 

UI/UX designers also make the product look clean and simple. This makes it nice to look at and easy to use. When customers like how appealing is something visually and how easy it is to use, they’re happier overall. 

Increased Conversion Rates

When a product or app is designed to keep the user at the center. It can attract more customers and make them more likely to transact. This is because a good user experience design connects customers emotionally and helps them achieve their goals effortlessly.

UI/UX designers understand the importance of creating an enjoyable, easy-to-use and more importantly desirable product experiences. This can make it easier for customers to adopt the product and do what they want, which helps convert visitors to shoppers and loyal customers. 

Designers also use statistics and data to heal pain points. They analyze how customers interact with the products and how we can further iterate the flow or design to provide an elevated experience. When customers have a good experience, they’re more likely to buy something.

Figure: Increased conversion rate

Increased Customer Satisfaction 

Customer happiness is the most important thing for businesses, If the customer is not happy with the product, app or service, you can’t expect success of your product.

UX team plays a pivotal role to make sure customers are happy with the customer touchpoint that is app or product. Customers have a great experience when the product is easy to use, easy to understand and they can perform the tasks effortlessly.

UI/UX designers use several methods to analyze, understand user actions and design the flow accordingly, which ensures smooth transitions. When users find a product or service that meets their desires, they usually stick to that product and advocate the same. 

Accessibility is also an important aspect we as UX designers consider when designing any product. Accessibility means it can be used by everyone, even people with different disabilities. This ensures that not a single person is left behind, which makes more people able to use the product.

Improved Brand Image

A well-designed product can leave a positive impact on your brand. And a good user experience strategy leads to a good impression of the whole company which can make people recognize the brand and happily advocate your product or company. Some examples for the same are Casper, Airbnb and Dropbox.

UI/UX designers understand the importance of creating a consistent visual style and user experience across all products and platforms, which is essential for creating a strong brand image. They work to ensure that the product or application they create is visually appealing and has a consistent look and feel, which can help create a positive impression of the brand. 

In addition, UI/UX designers also consider the overall brand message when designing, which is important for ensuring that the product or application aligns with the brand image and goals of the company.


UI/UX design is vital for any business to perform well. It helps make customers happy, increases the sales, and helps establish the brand in user’s mind. 

When you work with UX design team, you can deliver products or apps what user needs. This makes customers emotionally connected and more likely to keep using them.

When you invest in UI/UX design, you make sure products and apps offer great user experience. This helps you to stay ahead of your competition and be successful in the long run.

A version of this blog was first published on Medium.com 


About the Author

Imraan Alam

System Analyst

Imraan is a user experience designer who creates engaging and intuitive digital products. He applies his skills in interaction design, information architecture, visual design, and frontend design to solve complex problems and meet user needs. He enjoys working in collaborative teams and learning from feedback. 

Imraan is also a loving father of two children who inspire him every day. He likes to spend his free time with his family and explore new places. He is always curious and eager to discover new cultures and experiences. 

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