Covid had forced every business to become digital ready overnight. Post the pandemic “now” and the future both are omnichannel. According to McKinsey & Co. “More than one-third of Americans have made omnichannel features such as buying online for in-store pickup part of their regular shopping routine since the pandemic, and nearly two-thirds of those individuals plan to continue.”
With rapidly mushrooming channels, omnichannel adoption is critical. At the same time, “being where the customer is”, can significant improve revenues as well as customer experience. However, omnichannel digital footprints require a thoughtful strategy and execution. To enable omnichannel solutions organizations – retailers and B2B enterprises – may need combination of enterprise-owned, third-party solutions or state of the art custom solutions that are MACH (Microservices, API, Cloud and Headless) complaint.
Our omnichannel enablement services — for retailers as well as B2B enterprises alike — enhance value for our clients and their customers.