real-engagement

New Customer Journeys To Transform Customer Experiences

Find out how successful retailers quickly introduce new retail customer […]

Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.

  • Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
  • Analyze customer experience solutions, methodology  and tools needed to create new customer journeys
  • Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling

Speakers

Antonio Alvaro |
SVP Cloud and Digital Solutions and GM International, SkillNet
Rob Paschal |
Director CX & Design, SkillNet

At SkillNet, we believe in delivering the promise of modern commerce. The focus of the “Makers of Modern Commerce” Webinar Series is to give you a fresh perspective on the rapidly changing dynamics in retail.

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SkillNet Solutions, Makers of modern commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.

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