Change ManagementTalk to an Expert
Any successful initiative requires a change management strategy
to ensure people, processes and technology are all aligned for project adoption. From our experiences, we have found that the number one reason clients do not see the full benefits of any retail transformation project is Resistance to Change (a.k.a. lack of adoption).
Hence, it is very important to effectively communicate the goals of any change to the entire team, as well as to provide the right training for the different people who are involved in the change.
What Drives Change?
There are multiple factors that drive change in retail Information Technology (IT) projects, but all require changes in the retail systems (processes, people, and technology) to be successful. These collective changes and how they are made to the system can be called Change Management. When moving any Retail solution to a Cloud environment, whether SAAS (Software as a Service) or PAAS (Platform as a Service), Change Management will take on even more importance as any out-of-the box solution will be built on Retail Best Practices.
Benefits you should expect from successful change management
- Growth and Success
- Innovation drives growth
- Adoption of innovation leads to success
- Team member productivity and satisfaction
- Best practice processes and technology improve productivity
- Improved systems increase team member satisfaction
- Customer acquisition and retention
- Innovation and service drive acquisition
- Visibility to customer data improves retention
Get In Touch With Us
SkillNet Solutions, Makers of Modern Commerce, provides digital transformation consulting and technology services to companies that are looking to modernize their omnichannel touchpoints to better engage and transact with their customers.