Content Management System (CMS)


A Content Management System (CMS) is a software application that allows users to create, edit, manage, and publish digital content on a website or web application. It provides a user-friendly interface, often with a web-based dashboard, that eliminates the need for extensive coding knowledge.  This empowers non-technical users like marketers, content creators, and editors to easily update website content without relying on web developers.


Retail (B2C):
A clothing store utilizes a CMS like WordPress to manage their website content. This allows them to create product descriptions, publish blog posts about fashion trends, update seasonal promotions, and manage website graphics without needing programming expertise.

Digital Commerce (eCommerce) (B2B):
A B2B software company uses a CMS like Drupal to maintain their website. They can create informative content about their products and services, publish case studies for potential clients, and update resource libraries for existing customers, all through a user-friendly interface.


There are several types of CMS platforms, each catering to specific needs:

Open-source CMS:
Freely available software like WordPress or Drupal offers a high degree of customization but may require more technical knowledge for setup and maintenance.

Proprietary CMS:
Closed-source platforms like Wix or Squarespace offer user-friendly interfaces and pre-built templates but may have limitations on customization and integrations.

Headless CMS:
Decouples the front-end website design from the back-end content management, allowing for greater flexibility and integration with various applications.


Simplified Content Creation & Editing:
A user-friendly interface empowers non-technical users to create and update website content, reducing dependence on developers.

Improved Efficiency:
Streamlined workflows allow for faster content creation and publication, enabling businesses to keep their website content fresh and up-to-date.

Enhanced Collaboration:
CMS platforms facilitate collaboration between content creators, editors, and marketing teams, ensuring consistent messaging and branding across the website.

Scalability: Many CMS platforms can adapt to growing websites, allowing businesses to add new functionalities and content sections as their needs evolve.

For example, a restaurant chain can leverage a CMS to manage their online menus across multiple locations. They can easily update pricing, add seasonal specials, and showcase new menu items through their CMS, ensuring their website reflects the latest offerings and keeps customers informed.

Related Glossary

Related Resource

Get In Touch With Us

SkillNet Solutions, Makers of Modern Commerce, provides digital transformation consulting and technology services to companies that are looking to modernize their omnichannel touchpoints to better engage and transact with their customers.

By submitting this form I give my consent to SkillNet – and it’s partner(s) – to use my personal information to send me communications regarding their services, events, trainings, reports and products. For more details, please read our Privacy Policy.